FAQs
Find answers and to your questions about our services and products.
What services does Shuttlers offer? 
How To Request a Ride
How can I view available routes for my location?
Do you operate outside of Lagos?
How do I use a promo code?
How can I reset my password?
How do I locate my shuttle?
How do I pay for my trip?
How can I fund my wallet?
I used the Paystack payment option or transfer and noticed additional charges. Why is this?
I got debited but my booking was not successful, why?
How can I request a refund?
I missed my trip. How do I get a refund or reschedule the trip?
What is your cancellation policy?
How do I cancel a trip?
What is the penalty for same-day cancellations?
What is the penalty if I cancel on a different day?
Is there a grace period for free cancellations?
Can I cancel my trip before it starts?
What happens if I cancel after the free cancellation period but before the 2-hour window?
Can I request an exception for trip cancellations in case of emergencies?
What if the driver cancels the trip?
How will I receive any refunds resulting from a cancellation?
Can I appeal the cancellation penalties if I believe there were extenuating circumstances?
Does Shuttlers have any hidden charges?
What routes are available?
How do I get started?
Where does Shuttlers operate?
How do I find available routes and stops near me?
How do I book a seat?
How do I know if my booking was successful?
Can I book for more than one seat on the shuttle?
Can I book trips in advance or subscribe to a route?
Can I book a trip for someone else?
What happens if the route I want is fully booked?
How much does a trip cost?
How can I pay for my trips?
I used the direct Paystack payment option or transfer, and noticed additional charges. Why is this?
Can I withdraw from my wallet?
How do I earn points and redeem them on the app?
What is the trip start time?
What is the shuttle's estimated time of arrival at my location?
What is the shuttle's estimated time of arrival at my stop?
What type of in-app notifications will I receive?
Can I change my pickup and drop-off location?
How do I cancel my booking?
Will I get a refund if I cancel my trip?
What is the cancellation policy?
Is there a grace period for free cancellations?
Can I request an exception for trip cancellations in case of emergencies?
I missed my trip. What do I do?
How do I request a refund?
Are daily routes available on weekends?
Do I need to show my booking confirmation to board the shuttle?
Can I track the shuttle?
How do I contact my pilot/marshal?
Can I eat or drink on the Shuttle?
Are pets allowed onboard?
How do I leave a rating after my trip?
How do I edit/update my personal details (name, phone number, email)?
How do I change my Password?
My account was suspended. What do I do?
How to reach out to support
How does the scan feature work?