FAQs
Find answers and to your questions about our services and products.
What services does Shuttlers offer? 
How do I get started?
How To Request a Ride
How can I view available routes for my location?
Do you operate outside of Lagos?
How do I locate my shuttle?
What is the trip start time?
Can I track the shuttle?
How can I reset my password?
How do I use a promo code?
What is the shuttle's estimated time of arrival at my stop?
What is the shuttle's estimated time of arrival at my location?
How do I pay for my trip?
How can I fund my wallet?
I used the Paystack payment option or transfer and noticed additional charges. Why is this?
I got debited but my booking was not successful, why?
How can I request a refund?
I missed my trip. How do I get a refund or reschedule the trip?
What is your cancellation policy?
How do I cancel a trip?
What is the penalty for same-day cancellations?
What is the penalty if I cancel on a different day?
Is there a grace period for free cancellations?
Can I cancel my trip before it starts?
What happens if I cancel after the free cancellation period but before the 2-hour window?
Can I request an exception for trip cancellations in case of emergencies?
What if the driver cancels the trip?
How will I receive any refunds resulting from a cancellation?
Can I appeal the cancellation penalties if I believe there were extenuating circumstances?
Does Shuttlers have any hidden charges?
What routes are available?
Where does Shuttlers operate?
How do I find available routes and stops near me?
How do I book a seat?
How do I know if my booking was successful?
Can I book for more than one seat on the shuttle?
Can I book trips in advance or subscribe to a route?
Can I book a trip for someone else?
What happens if the route I want is fully booked?
How much does a trip cost?
How can I pay for my trips?
I used the direct Paystack payment option or transfer, and noticed additional charges. Why is this?
Can I withdraw from my wallet?
How do I earn points and redeem them on the app?
What type of in-app notifications will I receive?
Can I change my pickup and drop-off location?
How do I cancel my booking?
Will I get a refund if I cancel my trip?
What is the cancellation policy?
Is there a grace period for free cancellations?
Can I request an exception for trip cancellations in case of emergencies?
I missed my trip. What do I do?
How do I request a refund?
Are daily routes available on weekends?
Do I need to show my booking confirmation to board the shuttle?
How do I contact my pilot/marshal?
Can I eat or drink on the Shuttle?
Are pets allowed onboard?
How do I leave a rating after my trip?
How do I edit/update my personal details (name, phone number, email)?
How do I change my Password?
My account was suspended. What do I do?
How to reach out to support
How does the scan feature work?